Exoticca

Travelers App for adding value to the customer journey

1 out of 2
Exoticca customers uses the Travelers App.
Increased satisfaction
in travelers who used the App.
Client
Sector
Travel
Methodology
User Research
Journey Mapping
User Experience
Discovery
User Interface
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The Challenge
Releasing a robust, flexible and scalable MVP
What did we do?
Prototyping and designing a memorable customer experience
1.
1 out of every 2 Exoticca customers uses the Travelers App.
2.
Increased post-trip satisfaction among travelers who used the Travelers App.
3.
Over half of users share feedback through the app.
4.
The itinerary functionality is the most used feature for enhancing travel experience.
1 out of 2
Exoticca customers uses the Travelers App.
Increased satisfaction
in travelers who used the App.
The importance of prioritizing the creation and release of an MVP
Listening to stakeholders and understanding traveler needs played a crucial role in creating a compelling app for download.
Alignment among all teams
Achieving synchronized work between internal and external teams to find the optimal solution quickly and efficiently.
Continuous follow-up and agility
Collaborative follow-up during the prototyping and design phase ensures the project is always on time and all deadlines are met.
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